Terms and Conditions
1. Identification.
1.1. Feel The City Group, SL. (hereinafter, FTC); with EIN B90206152; registered office at Calle Almirante Lobo, 2 - 4th Floor Left, Seville (41001), Seville, Spain; telephone +34 600 124 206 (WhatsApp only); and email address info@feelthecitytours.com; is the owner of the website located at the Internet address http://park-guell-tickets.org/ and its social media accounts (hereinafter, the Website).
1.2. FTC is the owner of the following social media accounts:
WhatsApp
1.3. The person who accesses this Website (hereinafter, the User) guarantees that they are of the minimum legal age to give consent in relation to information society services. Otherwise, the User must refrain from accessing this Website.
2. Purpose.
2.1. These terms and conditions are intended to regulate the relationship between FTC and the User regarding access to this Website and the electronic contracting of services consisting of the purchase of tickets (right of access and complementary services) for the tours offered on this Website (hereinafter, the Services).
By accessing this Website or contracting Services, the User expressly accepts all clauses of these terms and conditions, its privacy policy, and its cookie policy, as well as any specific conditions set out for the use of certain services. If the User does not accept any of the aforementioned clauses, they must refrain from accessing this Website and from contracting the Services.
2.3. By accessing FTC’s social media accounts, the User undertakes to comply with their terms and policies:
WhatsApp
2.4. The User undertakes to observe and comply with any legal provisions applicable to access to this Website or to the contracting of the Services.
2.5. FTC reserves the right to change these terms and conditions at any time; therefore, it is the User’s responsibility to review them before accessing this Website or contracting the Services.
3. Minors.
3.1. The contracting of Services by minors is prohibited.
3.2. FTC reminds the User who has minors in their care that it is their sole responsibility to determine which services and content are appropriate for the age of such minors, and that there are software programs that allow filtering and blocking access to certain content and services.
4. Content.
4.1. The content made available to the User on this Website comes from both FTC’s own sources and third parties.
4.2. FTC strives to ensure that the content is of the highest possible quality and reasonably up to date, but does not guarantee its usefulness, accuracy, completeness, relevance, or timeliness.
4.3. The inclusion of content on this Website does not in any way constitute the provision of professional advisory services by FTC to the User.
4.4. FTC discourages the User from making decisions based on the information contained in the content of this Website without obtaining appropriate professional advice.
4.5. FTC reserves the right to change the content at any time.
5. Intellectual property.
5.1. All content on this Website is the property of FTC or has been assigned to it by the corresponding owners and is duly protected by intellectual property regulations (copyright and trademark rights).
5.2. Regardless of the purpose for which it is intended, the total or partial reproduction, use, exploitation, distribution, and commercialization of any proprietary content of this Website requires, in all cases, FTC’s prior written authorization.
5.3. Content not owned by FTC that may appear on this Website belongs to its respective owners, who are themselves responsible for any authorizations to third parties.
6. Use.
6.1. The User voluntarily and expressly accepts that the use of this Website is in all cases under their sole and exclusive responsibility.
6.2. The User undertakes not to engage in any conduct that could damage the image, interests, and rights of FTC or third parties, or that could damage, disable, or overload this Website, or that could prevent, in any way, its normal use.
6.3. FTC reserves the right to deny or withdraw access to this Website or to prevent the contracting of Services without prior notice, at its own initiative or at the request of a third party, to Users who breach these clauses or any specific conditions set out for the use of certain services.
6.4. The User must provide personal data to contract Services. The User will be responsible for providing truthful and lawful information. As a result of the contracting, the User may be provided with a password for which they will be responsible, undertaking to use it diligently and keep it confidential.
6.5. The User undertakes to make lawful, appropriate, and responsible use of the content and services that FTC offers through this Website.
6.6. FTC reserves the right to remove any comments and contributions that violate respect for human dignity, that are discriminatory, xenophobic, racist, pornographic, that threaten youth or childhood, public order or safety, or that, in its opinion, are not suitable for publication. In any case, FTC shall not be responsible for opinions expressed by users through forums, chats, or other participation tools.
7. SPAM.
7.1. The User is strictly prohibited from taking email addresses from this Website for the sending of advertising or promotional communications that have not been previously requested or expressly authorized by their recipients.
8. Liability.
8.1. FTC will carry out all actions within its power to ensure the proper functioning of this Website. However, given the nature of the Internet and the fact that the functioning of this Website may depend on third-party intervention, FTC shall not be liable for any inconvenience that may be caused to the User by its improper functioning.
8.2. FTC disclaims any liability arising from information published by third parties on this Website.
8.3. FTC assumes no liability whatsoever with respect to third-party content to which this Website redirects.
8.4. If the User considers that there is any content on this Website that may be illegal, they must notify it by email to info@feelthecitytours.com.
8.5. Given the nature of the Internet, FTC cannot guarantee the absence of elements that may cause alterations in its computer system or in the User’s system; therefore, it assumes no liability for damages of any nature that may be due to such alterations.
9. Contracting Process.
In order to formalize any reservation, the User’s prior and express acceptance of the following conditions is an essential requirement to complete the purchase process:
- Accept these general Terms and Conditions.
- Accept the Cancellation and Refund Policy.
- Accept the Website and Contracted Services Use Policy.
- Confirm that they have read, understood, and accepted the ticket delivery policy.
- Expressly accept that certain services do not allow cancellations or refunds.
These conditions must be accepted through an affirmative action (such as ticking checkboxes and/or clicking a confirmation button) during the purchase process.
Without such explicit acceptance, the reservation cannot be completed and will not be considered valid.
- Accept the Cancellation and Refund Policy.
- Accept the Website and Contracted Services Use Policy.
- Confirm that they have read, understood, and accepted the ticket delivery policy.
- Expressly accept that certain services do not allow cancellations or refunds.
These conditions must be accepted through an affirmative action (such as ticking checkboxes and/or clicking a confirmation button) during the purchase process.
Without such explicit acceptance, the reservation cannot be completed and will not be considered valid.
9.1. Language and validity
These Terms and Conditions are available in Spanish, English, French, Italian, and German.
All reservations are subject to:
- FTC’s express acceptance.
- The actual availability of the selected service or product.
These Terms and Conditions are available in Spanish, English, French, Italian, and German.
All reservations are subject to:
- FTC’s express acceptance.
- The actual availability of the selected service or product.
9.2. Booking process
The User will select on the website the desired tourist service or product, indicating:
- The date and time of the activity.
- The number of participants, distinguishing between adults and children according to age.
Then:
- They must complete a form with their personal details (full name, telephone number, and a valid email address).
- They will be redirected to the payment gateway to select a method and complete the transaction.
- Before completing payment, they must explicitly accept all policies mentioned in section 9.
Once payment has been successfully completed:
- The User will receive a confirmation email with the booking details.
- This email constitutes the binding contract between the User and FTC (hereinafter, the “Contract”).
FTC reserves the right not to accept the booking in the event of:
- Errors in payment validation.
- Incorrect or incomplete data provided by the User.
- Breach of the Terms and Conditions or any other applicable policy.
The User will select on the website the desired tourist service or product, indicating:
- The date and time of the activity.
- The number of participants, distinguishing between adults and children according to age.
Then:
- They must complete a form with their personal details (full name, telephone number, and a valid email address).
- They will be redirected to the payment gateway to select a method and complete the transaction.
- Before completing payment, they must explicitly accept all policies mentioned in section 9.
Once payment has been successfully completed:
- The User will receive a confirmation email with the booking details.
- This email constitutes the binding contract between the User and FTC (hereinafter, the “Contract”).
FTC reserves the right not to accept the booking in the event of:
- Errors in payment validation.
- Incorrect or incomplete data provided by the User.
- Breach of the Terms and Conditions or any other applicable policy.
9.3. Obligation to complete personal data
Before completing payment and formalizing the booking, the User must:
- Mandatorily complete a form with the personal data of all members of the booking (first name, last name, and any other required fields).
Before completing payment and formalizing the booking, the User must:
- Mandatorily complete a form with the personal data of all members of the booking (first name, last name, and any other required fields).
This step is essential and must be completed prior to confirming the purchase.
The monument entry tickets are personalized, personal, and non-transferable and will only be issued with this complete and verified information.
If the User provides incorrect, incomplete, or false data, FTC shall not be responsible for the non-issuance of the tickets or the inability to access the monument. In such case, the User shall not be entitled to any refund, modification, or access.
9.4. Ticket delivery
9.4.1. Delivery timeframe
The monument entry tickets will be sent to the email address provided by the User within the following timeframes:
- Up to 24 hours before the start of the contracted activity.
- For bookings made less than 24 hours in advance, tickets may be sent up to 1 hour before the start of the activity.
This delivery policy is clearly communicated during the purchase process and must be expressly accepted by the User in order to formalize the booking.
The monument entry tickets will be sent to the email address provided by the User within the following timeframes:
- Up to 24 hours before the start of the contracted activity.
- For bookings made less than 24 hours in advance, tickets may be sent up to 1 hour before the start of the activity.
This delivery policy is clearly communicated during the purchase process and must be expressly accepted by the User in order to formalize the booking.
Tickets with in-person pick-up.
In certain cases, tickets will not be sent by email, but must be collected in person at the meeting point indicated in the booking confirmation. Information regarding the pick-up point, as well as the specific delivery conditions, is clearly detailed during the purchase process and in the confirmation email received by the User.
9.4.2. Final access time
To guarantee availability, FTC may purchase tickets for a time different from the one initially selected, always within a reasonable margin.
It is the User’s responsibility to:
- Review the final time shown on the tickets.
- Arrive punctually.
Failure to show up at the assigned time does not entitle the User to a refund.
To guarantee availability, FTC may purchase tickets for a time different from the one initially selected, always within a reasonable margin.
It is the User’s responsibility to:
- Review the final time shown on the tickets.
- Arrive punctually.
Failure to show up at the assigned time does not entitle the User to a refund.
9.5. Responsibility regarding communications
The User is responsible for:
- Providing a valid email address.
- Checking their inbox and junk/spam folder.
In case of an error when entering the email address or an inability to receive emails:
The booking will be considered invalid and non-refundable.
FTC shall not be responsible for errors arising from the information provided by the User.
The User is responsible for:
- Providing a valid email address.
- Checking their inbox and junk/spam folder.
In case of an error when entering the email address or an inability to receive emails:
The booking will be considered invalid and non-refundable.
FTC shall not be responsible for errors arising from the information provided by the User.
10. Payments
10.1. The following methods are accepted for payment of the Services:
- PayPal account
- Credit card via Stripe
- Google Pay
- Apple Pay
Users who make any payment for the Services through PayPal accept PayPal’s legal agreements for its services.
Users who make any payment for the Services through Stripe accept Stripe’s legal agreements for its services.
Users who make any payment for the Services through Google Pay accept Google Pay’s legal agreements for its services.
Users who make any payment for the Services through Apple Pay accept Apple Pay’s legal agreements for its services.
11. Prices.
11.1. Transparency and price composition:
The prices of the services offered on our website include both the monument, museum, or activity entry tickets, as well as additional value-added services that form an integral part of your experience.
These value-added services may include, among others:
- Audio guides,
- Guided tours,
- Personalized assistance during the booking process,
- Value-added services within the customer’s purchase experience,
- Ticket management and processing,
- Services associated with the payment process,
- As well as our company’s own commercial margin.
- Guided tours,
- Personalized assistance during the booking process,
- Value-added services within the customer’s purchase experience,
- Ticket management and processing,
- Services associated with the payment process,
- As well as our company’s own commercial margin.
All of the above is offered as an integrated package designed to ensure a comfortable, secure, and personalized booking and visiting experience.
11.2. Price display:
Prices are shown in the currency chosen by the user and include all applicable taxes or fees.
The total price—including taxes and fees—will be displayed to the user clearly before completing the purchase.
11.3. Per-person prices and special conditions:
Unless expressly stated otherwise, the prices shown on the website for tickets, audio guides, and guided tours are per-person prices.
At certain monuments, prices may vary depending on the age of attendees (adult, child, senior, etc.).
The user must select the total number of attendees and indicate the corresponding ages in order to view the final price for their booking.
11.4. Conditions for private tours:
In the case of private tours, the base price shown corresponds to one person.
As the number of attendees increases, the final price is updated proportionally.
It is the user’s responsibility to correctly select the number of participants in the booking form to obtain the total amount.
11.5. Errors and changes:
All pricing and service information is subject to possible typographical or technical errors beyond FTC’s control.
If a pricing error is detected after purchase, FTC will immediately inform the user, who may withdraw from the contract at no cost.
FTC reserves the right to modify service prices at any time. In any case, the applicable price will be the one in force at the time the booking is completed.
12. Cancellation, Withdrawal, and Refund Policy.
12.1. Services that include monument entry tickets, museum tickets, or audio guides
- Once the purchase has been made, cancellations, changes, and refunds are not permitted.
- This policy is clearly informed during the purchase process and must be expressly accepted before completing payment.
- The issued monument entry tickets are final, personalized, and non-transferable.
Legal basis:
Pursuant to Directive 2011/83/EU, Article 16, letter (l):
"The right of withdrawal shall not apply to contracts for the provision of services related to leisure activities if the contracts provide for a specific date or period of performance."
Therefore, the User may not withdraw from the contract once the purchase of our services with a specific date has been made.
Pursuant to Directive 2011/83/EU, Article 16, letter (l):
"The right of withdrawal shall not apply to contracts for the provision of services related to leisure activities if the contracts provide for a specific date or period of performance."
Therefore, the User may not withdraw from the contract once the purchase of our services with a specific date has been made.
Other conditions:
Failure to show up or arriving late for the start of the activity does not entitle the User to a refund.
Failure to carry the required identification documentation (ID card, passport, or others) when required by the monument prevents access with no refund.
Monument entry tickets will only be issued with complete and correct data provided by the User during the booking process.
Failure to show up or arriving late for the start of the activity does not entitle the User to a refund.
Failure to carry the required identification documentation (ID card, passport, or others) when required by the monument prevents access with no refund.
Monument entry tickets will only be issued with complete and correct data provided by the User during the booking process.
Refund exceptions:
A refund of the amount paid will only be allowed in the following cases:
Official cancellation of the visit by the monument, provided that the monument itself issues or accepts the refund.
Administrative errors attributable to the monument provider or to FTC’s management.
In such cases, the refund will be made through the same payment method and will not include, in any event, any management fees or commissions applied.
A refund of the amount paid will only be allowed in the following cases:
Official cancellation of the visit by the monument, provided that the monument itself issues or accepts the refund.
Administrative errors attributable to the monument provider or to FTC’s management.
In such cases, the refund will be made through the same payment method and will not include, in any event, any management fees or commissions applied.
Complaints and disputes initiated before the ticket delivery timeframe:
The User declares that they are aware of and accept that monument entry tickets will be delivered up to 24 hours before the start of the contracted activity, as indicated in the purchase process, in the booking confirmation, and in Article 9 of these Terms and Conditions.
The User declares that they are aware of and accept that monument entry tickets will be delivered up to 24 hours before the start of the contracted activity, as indicated in the purchase process, in the booking confirmation, and in Article 9 of these Terms and Conditions.
Therefore:
Not receiving the ticket before that timeframe does not constitute a breach by FTC.
Any complaint or dispute initiated before the established delivery timeframe will be considered unfounded, since the User has expressly accepted this policy when completing the purchase.
12.2. Services that do not include monument entry tickets
For services that do not include monument, museum tickets, or audio guides, the User has greater flexibility regarding cancellations and refunds. These services correspond to activities or products that do not include entry tickets or audio guides.
The User may cancel the booking with a full refund up to 24 hours before the start of the contracted service.
After that time, cancellations and refunds will not be accepted.
In cases of force majeure (such as pandemics):
A voucher for the amount paid will be offered, valid for 2 years, to be used on any other service offered by FTC.
A voucher for the amount paid will be offered, valid for 2 years, to be used on any other service offered by FTC.
To cancel or modify this type of booking, the User must notify in writing to the following email address:
info@thewalkertours.com
info@thewalkertours.com
13. User obligations and access conditions.
13.1. Mandatory personal data and personalized nature of tickets
The User must provide, truthfully and completely, all personal data required for each member of the booking before completing the purchase.
The tickets for access to the monument are personalized, personal, and non-transferable. They may not be used by persons other than those whose data has been correctly provided during the booking process.
13.2. Time limit for submitting data
The User will have a maximum period of 30 minutes from the time of purchase to send the required personal data.
If the data is not received within that timeframe, FTC does not guarantee the availability of monument entry tickets and the User will not be entitled to a refund.
Where applicable, FTC may offer alternatives, but without any obligation to refund.
13.3. Late, incomplete, or incorrect submission of data
If the User provides the personal data outside the stipulated timeframe, incomplete, or incorrect, FTC shall not be responsible for the non-issuance of the tickets or the inability to access the monument, and the booking will be considered non-refundable.
Correction, modification, or change of personal data after purchase will not be possible, except for justified cause and expressly accepted by FTC before the tickets are issued.
13.4. Responsibility for the email address
It is the User’s sole responsibility to provide a valid and functional email address to receive the booking confirmation and the monument entry tickets.
FTC shall not be responsible if the User does not receive the tickets due to entering an incorrect email address, failing to check their inbox (including the spam folder), or for any error beyond FTC’s control.
In such cases, the booking will be considered non-refundable and will not give rise to any refund.
13.5. Personal and non-transferable use of tickets
Monument entry tickets may not be resold, transferred, assigned, or used by persons other than those indicated in the booking.
Access to the monument may require the presentation of an official identity document. Any mismatch between the ticket details and the documentation provided will prevent access with no right to a refund.
13.6. No changes or transfers after purchase
In no case will changes of name, date, time, or transfer of the booking be allowed once the purchase has been made.
The only exception will be an obvious error detected and communicated before the tickets are issued, and always at FTC’s discretion.
13.7. Defense against complaints and disputes
The User declares that they are aware of and accept that the inability to access resulting from failure to send, late sending, incorrect sending of personal data, or the use of an incorrect email address does not constitute a breach by FTC and does not entitle the User to a refund or a valid dispute.
Any complaint or dispute initiated for these reasons will be considered unfounded under these conditions, which have been expressly accepted by the User.
14. Complaints.
14.1. If the User wishes to submit a complaint to FTC, they may send it to the email address info@feelthecitytours.com.
14.2. To process a complaint, the User must provide their full name, contact email address, and an explanation of the facts giving rise to the complaint. They must also provide any supporting documentation or evidence they deem appropriate.
14.3. FTC will respond to the User’s complaint within a maximum period of one (1) month from receipt.
14.4. The User may also submit complaints to the relevant consumer protection authorities.
15. Governing Law and Jurisdiction.
15.1. These terms and conditions are subject to the laws of the United States.
15.2. Any dispute, controversy, or claim arising out of or related to these terms and conditions shall be submitted to the courts of the United States.
15.3. If the User resides outside the United States, the courts of the United States shall have exclusive jurisdiction over any dispute, controversy, or claim arising out of or related to these terms and conditions.
16. Contact.
16.1. To contact FTC, you may do so through the following means:
Postal address: Calle Almirante Lobo, 2 - 4th Floor Left, Seville (41001), Seville, Spain.
Phone: +34 600 124 206
Email: info@feelthecitytours.com